1. Postage Rates

Fittings and replacement parts include the option of free collection from our premises during normal working hours or free P&P via standard royal mail. Doors have free collection from our premises during normal working hours or can be crated up for courier collection for a nominal fee. For a list of couriers who have handled our goods before please contact us at sr@swanrobes.co.uk prior to ordering.

2. Delivery Time

Fittings and replacement parts held in stock are despatched once your order has been processed and are then subject to standard royal mail delivery times. Sliding and pivot doors take upto 2 weeks to manufacture unless otherwise stated. Bifolds take upto 6 weeks to manufacture unless otherwise stated. Please note crating of goods will increase this timescale.

3. Returns & Repairs

In the event of a manufacturing defect, your goods will be either repaired or replaced promptly at our discretion. Please note ex-display door systems are sold as is.

4. Replacement/Upgraded Parts

These are intended only for use with Swan-Robes door systems and are not compatible with any other system. Swan-Robes can take no responsibility for incorrect/poor fitting or fitting of incorrect parts into systems made by them or others. Should you wish to confirm your requirements please contact us at sr@swanrobes.co.uk before you order. Please ensure you have the production number from the door system in question, this can be located on a label found on the back of each door we produce. Failing that a photo of both the top and bottom doors fittings will allow us to determine if it is a Swan-Robes system.

5. Cancelling an Order

Replacement fittings: provided your order has not been processed you can cancel your order in writing without any charge. Made-to-measure items: once your order is in production it cannot be cancelled, please ensure you have checked all measurements fully before ordering. It is very difficult to add a bit on to the mirror! If you think you have made an error after you have ordered your goods, please contact us as soon as possible, stating your name and address and what you think is incorrect. Some minor alteration may be possible at additional cost. Pre-made items: may incur cancellation costs.

6. Sales Tax

Value Added Tax (VAT) is applicable at the current rate.

7. Payment

All orders must be paid for by UK credit or debit cards. We accept Visa (including Delta) or MasterCard, and all prices are shown in pounds sterling (£). We do not take orders for shipment of goods outside the UK.

8. Privacy Policy

We promise to respect your privacy. Please be assured that we do not pass on your details to third party organisations and that your personal details are held securely and in strict confidence.

9. Security

Security is very important when buying online. We use the latest technology to ensure that all your personal and credit card details remain completely confidential. We use sophisticated security software (128-bit SSL) on our site that encrypts all your credit or debit card details and payment information creating billions of different code combinations. Further protection is given by obtaining your CVC card details separately by phone when your order is processed. The materials on this website are directed solely at consumers who access this website from the United Kingdom. Those who choose to access this site from other locations are responsible for compliance with local legislation.